Services for the Granitware® suite
Helpdesk and customer support
As user of a Granitware product, you have access to our extended support. According to your operational and budgetary constraints, you can select the best suited support services:
- Operational support for the start of production, migration and maintenance of the product
- Access to Granitware™ helpdesk to submit incidents or questions
- Obtaining proactively hotfixes and updates for your Granitware product
- Priority handling of your demands with response time guaranteed by SLA (Service Level Agreement)
- Direct access to our development teams
We offer a service of support adapted to your needs. Whatever type of service (Free Basic Support or Premium Support Options), you get an online service to record your requests and communicate directly with our technicians.
Contact us to receive your personalized offer of support
Granitware® software customization
All products of the Granitware suite can be customized to meet your specific needs.
Our development teams are ready to customize Granitware products and to integrate them to your business environment (New dedicated functions, links with your databases, HTML integration, etc).
Contact us with your needs
Hosting of Granitware® solutions in saas mode (Software As A Service)
Granitware solutions that are based on web technologies can be run in saas mode; Your application is installed on a remote server that you can access on the internet (cloud computing).
This configuration is intended for companies wishing to benefit from features of a Granitware solution, without having to manage the software and hardware components by their own.
You can operate your Granitware solution in saas mode using the infrastructure managed and secured by Granitware™ teams.
Contact us for more details on our saas offers